FAQ (Frequently Asked Questions)

/FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions) 2020-05-08T16:19:47+00:00

What separates Hansen Auto Body from other repair facilities?

First, we know the customer is the vehicle owner and not the insurance company. Second, we are family owned you will always be speaking with one of the owners. Third, we are customer service driven, that is whom we work for. Fourth, is quality, we make sure your vehicle is 100% back to pre-loss condition so that you can rest easy that your vehicle will perform as it was originally designed should it ever be involved in another collision. Our reputation is at stake on every repair we have ever performed.

I was in an accident what should I do next?

Call us and we will arrange to have your vehicle towed to us if unsafe to drive. If drivable, we will schedule you in so we together can call the insurance company to setup the claim. We deal with them on a daily bases we can make the process easy & hassle free.

Can I have rental car during repairs?

If you need a rental, we will be more than happy to arrange for one. Insurance companies only pay for the rental if you have that option on your policy or if you are a claimant. We can find this out for you. Find out how?

Who is a claimant?

You are considered a claimant if your claim is being handled by the other person’s insurance company.

Is there a warranty on the work performed?

Yes, we guarantee all repairs with a Lifetime Warranty.

What are your hours?

Mon-Fri: 8am-4:30pm
Saturday: 8am-1pm
Sunday: Closed

. Outside business hours by appointment.

How will I know when repairs will be completed?

We will give you an estimated repair time at drop off, but we will keep you updated thru out the entire repair process.

Will the paint match the existing color?

Yes, we use the finest paint system available, which includes constant upgrades in technology and equipment to match even a brand new car’s finish.

Why are there differences in prices between body shop estimates?

There can be many reasons for this, such as items or parts missing on one estimate but included on another. Remember, do not shop by price concerning collision repair, but on your trust in the facility to repair your vehicle correctly. Most repairs are paid thru insurance in which case your only cost is the deductible except if you are a claimant then there no cost to you.

What is a concierge service?

This is an attempt by the insurance company to control how your vehicle will be repaired. You will not have any contact or knowledge of where or who is repairing your vehicle. Our customers have come to trust our judgment in what is the proper way to repair their vehicles; similar to how they feel with their medical doctors, both of us are after all the licensed professionals. Would you trust an unknown stranger to look after your child’s health?

My vehicle was towed from the accident scene, what do I do now?

Call us and we will arrange for the vehicle to be towed to us, we will also take care of any of the charges.

What is an aftermarket or quality replacement part?

It is any part made by another manufacturer other than the original equipment manufacturer (OEM).

What is an LKQ or Recycled part?

It is a used part from another vehicle.

What is a deductible?

It is the portion of a repair that you will be responsible to pay to us. It always is the first portion of the cost, and then your insurance kicks in. The amount is according to what your policy states. Think of it as your copay as with medical claims.

What is betterment?

Betterment is a charge that the insurance company may apply to parts that will require replacement because of the accident that normally are subject to wear and tear. (Ex: tires & suspension components). This is determined by your vehicle mileage and is pro-rated.

What is I-CAR Platinum Certification?

The I-CAR Platinum Individual® program recognizes individuals in the collision industry for achieving a high level of technical training through I-CAR, Industry Training Alliance partners, and Academic Alliance partners.

Any other Questions? Please contact us we are happy to help!


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Hansen Auto Body & Automotive
1788 Barnum Avenue
Stratford, CT 06614
(203) 380-0200